Specsavers Optometrists - Melbourne Central S/C

The worst service ever. Never come back to this place. I have always been a loyal customer to specsaver. Bought my contact lens and glasses each year with them. This store just let me down. The staff name Rod is extremely rude and arrogant. Was few minutes late to an appointment and I explained to him when I make an appointment I double confirm with the girl about whether is fine I arrived slightly later just in case traffic was bad. I came and rush after work. The lady who booked me in told me that’s fine she put me an appointment later of the afternoon so shouldn’t be a problem. However, I literally step in few minutes late and this staff just turned me down without any explanation but he said “I am the manager you can only talk to me” sound like he is making the final call and keeps interrupting the conversation. Also he step into a conversation while another staff was assisting with appointment and said he will handled it and straight away say no you can’t have eye test today. Even I mentioned can I reschedule my appointment his immediate response is will you show up? This way of replied is unacceptable and unprofessional. This should not be the way you treat customer even though you are the manager or owner. Show some respect and be more understandable of each situation.

I broke the frame of my glasses in a basketball game today so I went to Specsavers in Melbourne Central, hoping to get it fixed. Oliver said there's no way to get it fixed, but he will try and see what he can do. After only a few minutes, he gave a new pair of glasses, with the lens from my old glasses that are fit almost perfectly onto a pair of spare frames he got. He then helped adjust the legs of the glasses until I felt the most comfortable. After all that, he did not even charge me. Thanks Oliver!

Just a quick three minute walk 180 meter from Melbourne Central Station on the lower ground level this Specsavers store is another one in the franchise of stores which is of great value. I dropped in to get my glasses repaired and it was done pronto free of charge under warranty even though they’re almost 2 years old. There’s a great range of glasses to choose from and you can even get your eyes checked once a year for free under Medicare. The staff professional helpful and always friendly.